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About CRMS

Software for people.

For more than 25 years, CTSI Incorporated has helped mental health, addictions and community-service organizations spend less time managing systems and more time serving people.

About CRMS Software

Experience that understands your work

CRMS combines configurable client record management with knowledgeable implementation, training and support. Our software can serve a focused team or a multi-program organization with hundreds of staff.

We support client-centred documentation, workload information, assessments and reporting requirements including MIS, OCAN, DATIS and interRAI workflows.

25+years serving agencies
10,000+licensed users across Canada
2languages: English and French
Our approach

Listen. Configure. Support.

Listen first

We learn your programs, people, terminology and obligations before recommending a configuration.

Fit the workflow

CRMS is tailored to your service model instead of forcing teams into a rigid template.

Stay involved

Training and responsive support help your team keep improving after launch.